ALTOVAL Pro

Frequently asked questions

Short answers to the questions we are asked.

Can’t find yours? Write to us or book a call.

Online sellers

How long does it take to get started?

It depends on the number of SKUs and on connecting your sales channels. The timetable is set in the specification, before signing.

Can you connect to my sales channels?

Yes for Amazon, Cdiscount, eBay, Leboncoin and Vinted, and for your own website depending on its platform. The connection is assessed during the study of your flows.

What happens to a return that cannot be identified?

It is set aside, photographed and reported to you. It is neither restocked nor sold until its origin is established.

Can I use my own inspection checklist?

The grading scale stays common, but test criteria and blocking defects are set per product family, according to your requirements.

Can my products be resold under my brand?

You decide. Some SKUs can be excluded from any resale outside your channels, or resold without mention of your brand.

What happens to my customers’ data?

It is used only to process your orders and returns. It is never reused for other purposes or passed on to third parties.

Why don’t you publish prices?

Because the cost depends on your volumes, your products and the work actually required. A published price would be wrong for most cases: we prefer to price yours.

Lot buyers

Why is a verified account required?

Lots are sold to professionals only. We check the company registration and EU VAT number before sharing price and detail.

What does a lot’s detailed list contain?

Every SKU, its quantity, the grade of each item, the defects found and, depending on the lot, photos taken during inspection.

Why isn’t the price shown?

A lot’s price only makes sense alongside its detailed list. Both are shared together with verified accounts.

How does collection work?

The lot is palletised and wrapped. You collect it on site or we arrange pallet network delivery, at your expense.

Can I return a lot?

A lot is sold in the condition described in its detailed list. If an item does not match its description, report it on receipt: we examine every case.